Get best features for your helpdesk to provide the best turn around time for
your customer's queries.
Create knowledge-base of articles to let customers solve their problems themselves.
Let your customers create support request from a web panel and you can reply through it also.
Answer to frequently asked questions, so that users can get their reply before even asking you personally.
With round the clock access to the knowledge-base and ticking system makes your customers feel important and they can solve their queries without waiting.
With the ever growing development and innovation, it is hard to train your support executives with all the new features. But with our internal knowledge-base they will have all the information at their disposal anytime.
Grow your customer base and support team without worrying about the data security, infrastructure or the cost.
All our plans have unlimited user access licenses, i.e., instead of worrying about the cost with more users, just pay a flat fee per month.
There are tons of Helpdesk service provider then why should you choose eCareCRM
instead of any other provider?
Our helpdesk software is tightly integrated with CRM and Invoicing system, which makes it robust and easy to use.
Flat pricing for unlimited number of users, makes it very cost effective. Grow your business not the operation costs.
Our software is cloud based, which makes it secure, expandable, maintenance free and reachable from anywhere.
Helpdesk software is a necessity these days due to global user base,
which pushes the business to provide 24x7 access to support to their customers.
User can access the answers through the knowledge-base and raise issues through tickets anytime.
Customers can provide feedback for bugs, features or to their experience with company.
A productive feedback makes a better product and happy customer for recurring sales.
Have questions about our solution? Look at the answers to the most asked
questions about the helpdesk software.
We generally get back in few minutes. Let us know the best time to contact you in query field